On Demand Recorded Webinar Purchases
By purchasing a recorded webinar from the Concrete Institute of Australia (CIA), you agree to the following terms:
- Access: Your purchase provides access to the recorded webinar for your personal use only. Access must not be shared with other individuals unless otherwise stated at the time of purchase.
- Copyright: All webinar content, including presentations, recordings and supporting materials, is protected by copyright. Content must not be copied, reproduced, distributed, shared or used for commercial purposes without prior written permission from CIA.
- Refunds: Due to the digital nature of recorded webinars, refunds will generally not be provided once access has been supplied, except where required under Australian Consumer Law.
- Technical Requirements: It is the purchaser’s responsibility to ensure they have suitable internet access, software and equipment to view the webinar.
- Content Disclaimer: Webinar content is provided for general information and professional development purposes only. CIA does not warrant that the information is suitable for every circumstance, and viewers should obtain appropriate professional advice where required.
- Availability: CIA may update, replace or withdraw recorded webinar content where reasonably necessary.
Payment Methods
- All prices quoted are in Australian dollars ($AUD) and include GST.
- Credit/Debit Card: Mastercard / Visa / American Express are accepted. Payment is taken at the point the order is processed by our online system.
- Cheque or International Money Order are not accepted.
- Orders will not be despatched until payment is received.
Postage and Handling
Express Post or Parcel Post is used to ship all Australian orders and the cost is advertised in the product description.
Customers based outside Australia are not able to purchase products via the Online Store. For overseas orders please contact us at admin@concreteinstitute.com.au.
GST will not be charged for overseas orders and international postage and handling charges are calculated per order and are available on request.
Pricing & Availability
Prices may be subject to alteration without notice. Availability may be subject to change.
When items are purchased that are temporarily out of stock, payment can be taken and we will contact you with an estimated availability date. Goods will be despatched automatically when available. In the event other items are also included in this order, we will part fill the order immediately and despatch the extra item as soon as possible. Only one delivery fee will be charged. We will advise customers of any problems with their order.
Customers awaiting outstanding orders may cancel at any time before despatch and receive a full refund (see returns and refunds below).
Members Discount
All financial Members of the Institute are entitled to receive a Member discount on their Online Store purchases. Representative Members of Institute Company and Academic Members are also entitled to buy Institute products at the Member rate.
Cancellation
Customers who purchase hard copy publications may cancel their order 24 Hrs prior to despatch. Any notification of a wish to cancel an order must be made by email to: admin@concreteinstitute.com.au
A refund will be made as soon as possible after the customer cancels, but within 30 days at the latest. Refunds will be issued by the same payment method, i.e. credit card payments will be refunded to the same credit card.
Returns & Refunds
Any claim for non-arrival of a posted order must be made within 30 days of placing the order.
Customers wishing to return their order due to unsuitability may do so up to 30 days from the invoice date. Goods must be returned in a re-saleable condition and customers must arrange for their return at their own expense. A refund to the value of the goods (excluding original postage costs) will be made within 30 days. No refund is possible on damaged goods.
Any items received in a damaged condition or incorrectly posted goods should be returned with original packaging if possible, within 14 days of the invoice date. Where goods are damaged or incorrectly despatched, replacement goods will be sent to the customer. Alternatively, a complete refund for the goods and original postage costs will be provided. The Institute will also bear the cost of returning the goods by registered post. Customers wishing to return damaged or incorrectly despatched goods should contact the Membership & Operations Manager on email member@concreteinstitute.com.au.
Account Enquiries
Any account queries should be raised with the Institute’s Membership & Operations Manager at member@concreteinstitute.com.au
Payment Security
When purchasing Institute goods your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit encryption is approximated to take at least one trillion years to break, and is the industry standard.
Your Information
The Concrete Institute of Australia only collects information from you that is required in order to deliver the requested service or goods. For more information please refer to the Institute’s Privacy Policy.
More Information
For more information please contact:
Membership & Operations Manager
Concrete Institute of Australia
Ground Floor, 39 Albany Street
Crows Nest NSW 2065
Email: member@concreteinstitute.com.au
Phone: 02 9955 1744